Terms of Service

1. Access and Use of the Services

You may use the Services only where you are legally capable of doing so under applicable law.

When using the website, creating an account, submitting an inquiry or placing an order, you agree to provide information that is accurate, current and complete.

You are responsible for maintaining the security of your account and authentication credentials and should notify us promptly if you believe your account or information has been compromised.

You must not use the Services for fraudulent, unlawful, abusive or unauthorised purposes.

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2. Products and Product Information

We make reasonable efforts to describe and display our products accurately. Product information may include specifications, dimensions, weight, electrical ratings, included components, compatibility, installation requirements, certification information and warranty details.

Images, videos, diagrams, renders and installation examples may be illustrative unless expressly identified as an exact representation of a particular product or installation.

Actual solar or energy-system performance may vary depending on factors including:

• Location
• Weather and solar irradiation
• Orientation and installation angle
• Shading
• Temperature
• Electrical configuration
• Equipment compatibility
• Installation quality
• Local grid and connection requirements

Unless expressly stated in a separately approved written agreement, we do not guarantee a fixed level of annual electricity generation, electricity-bill savings, financial return or payback period.

We may update product specifications, packaging, availability or product ranges where reasonably necessary, without affecting rights already arising from an accepted order.

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3. Product Availability and Markets

Products and purchasing options may differ by country or market. A product appearing on the Xuri Energy website does not necessarily mean that it is available for direct purchase or delivery in every country.

Availability may depend on factors including:

• Inventory
• Destination
• Payment availability
• Shipping availability
• Certification or regulatory requirements
• Tax and customs treatment
• Local laws and market approvals

Prices, promotions, delivery arrangements and product configurations offered in one market do not automatically apply in another market.

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4. Orders and Contract Formation

When you submit an order, you are making an offer to purchase the applicable product or service.

Adding a product to a cart, opening checkout, entering payment details or receiving an automated acknowledgement does not by itself guarantee acceptance of the order.

An order is accepted when the applicable order and payment have been successfully confirmed through our authorised store and payment provider, subject to applicable law.

We may reasonably decline or cancel an order where:

• Payment cannot be authorised or verified
• Stock is unavailable
• An obvious pricing or product-information error exists
• Delivery to the destination is unavailable
• Fraud or misuse is reasonably suspected
• Legal or regulatory restrictions apply
• Materially incomplete or incorrect information has been provided

If we cancel an order after receiving payment, we will provide any refund required under applicable law and our applicable refund policy.

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5. Prices, Currency and Payment

The price applicable to an order is the price displayed through the authorised store and confirmed during checkout.

Prices may vary by market, currency, product configuration, promotion, tax treatment and delivery arrangement.

Where the storefront displays an estimated or local currency but the authorised payment provider processes payment in another supported currency, the final transaction currency and amount shown at checkout will govern the payment transaction.

Payment must be made using a payment method available through our authorised checkout.

Payments may be processed by Shopify-supported or other authorised third-party payment service providers and may be subject to their security, authentication and fraud-prevention procedures.

嘉睿能源股份有限公司 does not intentionally store full payment card numbers or CVV security codes in its CRM or ordinary customer-service systems.

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6. Taxes, Duties and Other Charges

Taxes, customs duties, import charges and similar fees may vary depending on:

• Destination country
• Product classification
• Product value
• Country of origin
• Fulfilment route
• Applicable law

Where taxes, duties or other charges are included or collected through checkout, this will be reflected in the applicable transaction information.

Where a charge is not prepaid and applicable law requires the purchaser or recipient to pay it, that charge may be payable separately.

We will not describe taxes, duties or import charges as prepaid unless the relevant order and shipping arrangement actually provide for those charges to be prepaid.

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7. Shipping and Delivery

Shipping options, delivery times and charges may vary according to the product, destination, carrier, fulfilment location, customs requirements and local delivery conditions.

Delivery dates and transit times are estimates unless we expressly state otherwise in writing.

Some orders may be delivered in more than one parcel or shipment.

We are not responsible for delays caused solely by events outside our reasonable control, such as carrier disruption, customs delays, severe weather, natural disasters, government restrictions or significant infrastructure disruption.

Nothing in these Terms transfers the risk of loss to a consumer earlier than permitted by applicable mandatory law.

Further information is provided in our Shipping & Returns Policy.

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8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We may be able to change an order before fulfilment begins. Once packing, shipment or carrier processing has started, changes may no longer be possible.

Any statutory cancellation rights available to you remain unaffected.

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9. Returns and Refunds

Returns, cancellations and refunds are subject to our applicable Shipping & Returns Policy and mandatory consumer law.

Where legally permitted, customers making an eligible non-faulty or change-of-mind return may be responsible for the direct cost of returning the product.

Large, heavy, electrical or lithium-battery products may require Xuri Energy or an authorised logistics provider to arrange or approve the return method.

Customers should obtain return instructions before shipping a product back to us because the correct return location may differ according to product, market or fulfilment route.

Nothing in these Terms limits statutory rights relating to:

• Faulty goods
• Damaged goods
• Incorrect goods
• Goods that are not as described
• Goods that otherwise fail to conform to applicable law

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10. Warranty, Installation and Safety

Product-specific warranties, where applicable, are described in the relevant product page, documentation or warranty information.

Warranty rights are separate from statutory consumer rights.

Where a customer reports a fault, damage or technical issue, we may reasonably request information such as:

• Order information
• Photographs or videos
• Serial numbers where applicable
• Installation information
• Packaging or delivery information

Products must be installed and used in accordance with applicable product instructions, electrical requirements, structural requirements, safety requirements and local laws.

Xuri Energy does not represent that every roof, balcony, building surface or electrical system is suitable for every product without appropriate assessment.

Where professional installation, electrical work, structural assessment, permits or grid approval are legally required, appropriately qualified persons should be used.

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11. Business, EPC and Distributor Inquiries

The Xuri Energy website also accepts inquiries from EPCs, installers, distributors, agents, commercial customers and other business partners.

Website information does not by itself constitute a binding quotation, distributorship appointment, exclusivity commitment, project award, delivery commitment or technical acceptance.

Where a business transaction is governed by a separate quotation, pro forma invoice, purchase agreement, distribution agreement, project agreement or other written commercial document, the terms of that document will govern that transaction to the extent of any inconsistency with these general website Terms.

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12. Intellectual Property

Unless otherwise stated, the Xuri Energy name, branding, website text, graphics, photographs, videos, product presentations, designs and other website materials are owned by or licensed to the applicable rights holder.

Purchasing a product does not transfer intellectual-property rights in patents, product designs, software, trademarks, copyright or proprietary technology.

You may not reproduce, distribute, modify or commercially exploit protected website content without permission except where permitted by law.

Shopify and other third-party names, logos and trademarks remain the property of their respective owners.

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13. Third-Party Services and Links

The Services may contain links to or integrations with independent third-party services, including payment, logistics, analytics, communication or social-media providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party services except to the extent responsibility arises under applicable law or a specific agreement.

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14. Relationship With Shopify

Our online store is powered by Shopify.

Shopify provides commerce technology used to operate the online store, but Shopify is not the seller of Xuri Energy products solely because it provides the commerce platform.

Sales made through this store are between the customer and 嘉睿能源股份有限公司 unless a particular transaction expressly identifies another contracting seller.

Shopify may process information required to provide, secure and improve its commerce services. Please review our Privacy Policy for further information.

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15. Privacy

Personal information is handled in accordance with our Privacy Policy.

Our Services may involve authorised providers for ecommerce, payment processing, delivery, communications, CRM, automation, analytics and AI-assisted customer service.

Please review the Privacy Policy for information about data collection, use, disclosure, retention, transfers and your applicable rights.

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16. Feedback and Reviews

If you submit reviews, suggestions, ideas, images or other feedback, you confirm that you have the right to provide that material.

Where legally permitted, you grant us permission to use submitted feedback for purposes reasonably connected with operating and improving the Services, customer support, product communication and marketing.

You must not submit material that:

• Infringes another person's rights
• Is fraudulent or deliberately misleading
• Is unlawful
• Impersonates another person
• Contains malicious code

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17. Errors, Inaccuracies and Omissions

Website information may occasionally contain errors or omissions relating to product descriptions, specifications, pricing, promotions, shipping information or availability.

We may correct errors and update information where reasonably necessary.

If an error materially affects an order that has already been submitted, we will handle the order in accordance with applicable law.

If we cancel a paid order because of such an error, we will issue any refund required by applicable law.

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18. Prohibited Uses

You may not use the Services to:

• Commit fraud or violate applicable law
• Impersonate another person or entity
• Submit materially false or misleading information
• Compromise website, payment or account security
• Introduce viruses, malware or malicious code
• Attempt unauthorised access to systems or data
• Manipulate orders, payments or customer records
• Collect personal information unlawfully
• Interfere with or disrupt operation of the Services

We may investigate suspected misuse and take reasonable action permitted by law and the applicable contract.

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19. Suspension and Termination

We may suspend or restrict access to the Services where reasonably necessary because of fraud, security risk, unlawful activity, unauthorised access or material breach of these Terms.

Suspension or termination of future website access does not automatically remove rights legally accrued under a completed transaction.

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20. Disclaimer of Website Information

General website information is provided for informational and commercial purposes.

We make reasonable efforts to keep information accurate and current, but cannot guarantee that every page will at all times be completely error-free or continuously available.

Product-specific contractual commitments are determined by the applicable product information, checkout, order confirmation, written quotation, contract and applicable policies.

Nothing in this section excludes any statutory warranty or obligation that cannot legally be excluded.

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21. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Subject to applicable mandatory law, we are not responsible for loss caused solely by circumstances such as:

• Customer misuse
• Unauthorised or improper installation
• Unsupported equipment combinations
• Materially inaccurate customer-provided information
• Independent third-party services outside our reasonable control
• Events outside our reasonable control

We do not exclude responsibility where exclusion or limitation is prohibited by applicable law.

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22. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused solely by events outside our reasonable control, including:

• Severe weather or natural disasters
• Carrier or customs disruption
• Government restrictions
• War or civil disturbance
• Infrastructure or telecommunications failure
• Significant cyber incidents
• Other comparable events outside our reasonable control

Where such circumstances materially affect an existing customer order, we will take reasonable steps to communicate and manage the situation in accordance with applicable law.

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23. Electronic Communications

By using the Services or placing an order, you acknowledge that we may send transactional and service-related communications electronically.

These may include communications concerning:

• Orders
• Payments
• Delivery
• Returns and refunds
• Security
• Customer service
• Material changes affecting your transaction

Marketing communications remain subject to applicable consent and preference requirements.

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24. Governing Law and Mandatory Consumer Rights

These Terms are governed by the laws applicable to 嘉睿能源股份有限公司 in Taiwan, except where mandatory laws applicable to the customer provide otherwise.

Nothing in these Terms prevents a consumer from relying on mandatory consumer-protection rights or bringing a claim in a forum available under applicable law.

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25. Severability and Waiver

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Failure by us to enforce a provision immediately does not automatically waive our right to enforce it later.

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26. Changes to These Terms

We may update these Terms to reflect changes to our Services, operations, technologies or legal requirements.

The updated version will be published on this website and the “Last updated” date will be revised.

Changes will not retrospectively remove rights already legally acquired under an accepted transaction.

Where applicable law requires notice of a material change, we will provide appropriate notice.

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27. Contact

If you have questions about these Terms of Service, please contact us.

Xuri Energy is the brand used for this website and online store.