Privacy Policy

1. Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our website and services, we may collect or process the following categories of information.

Contact and Identity Information

This may include:

• Name
• Email address
• Phone number
• Country or region
• Billing address
• Shipping address
• Company name
• Other contact information you provide through our inquiry forms

Order and Transaction Information

This may include:

• Products viewed
• Products added to cart
• Purchases
• Order numbers
• Order value
• Currency
• Payment status
• Fulfilment and delivery status
• Cancellations
• Returns
• Refunds

Payment Information

Payment information may be processed by Shopify and authorised payment service providers.

Payment service providers may process information such as:

• Credit or debit card information
• Billing information
• Payment method
• Transaction references
• Payment confirmation
• Fraud and risk information

嘉睿能源股份有限公司 does not intentionally store full payment card numbers, CVV security codes or similar complete payment-card credentials in its CRM, customer-support systems or general customer databases.

Communications With Us

When you communicate with us, we may process information contained in:

• Website inquiry forms
• Email communications
• WhatsApp or other messaging communications
• Customer-support requests
• Product, order or delivery inquiries
• Return, refund or after-sales requests
• EPC, Installer, Distributor or other business inquiries

Device and Website Usage Information

When you use the website, we or relevant technology providers may automatically collect:

• IP address
• Browser information
• Device information
• Network information
• Cookies and similar technologies
• Pages viewed
• Interactions with the website
• Traffic source
• Shopping and checkout activity

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2. Sources of Personal Information

We may collect personal information from:

• You directly, including when you submit an inquiry form, place an order, contact customer service or provide delivery information
• Your use of the website through cookies, analytics or similar technologies
• Shopify and related e-commerce services
• Authorised payment service providers
• Logistics and delivery providers
• CRM, email, communication, automation and customer-service providers
• Analytics, advertising and marketing service providers
• Other partners where reasonably necessary to provide our services

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3. How We Use Personal Information

Providing Products and Services

We may use personal information to:

• Process orders
• Process payments
• Arrange shipment and delivery
• Provide order notifications
• Process cancellations, returns and refunds
• Provide after-sales support
• Respond to product or order-related inquiries

Responding to Inquiries and Providing Customer Service

We may use your contact information and inquiry details to:

• Respond to your questions
• Provide relevant product information
• Send product catalogs appropriate to your customer type
• Follow up on EPC, Installer, Distributor or other business inquiries
• Maintain customer communication records
• Avoid repeatedly asking for information you have already provided

CRM, Automation and AI-Assisted Customer Service

To manage global inquiries, improve response efficiency and maintain consistent customer records, we may use authorised CRM systems, email and messaging services, automation services and AI-assisted customer-service tools.

These tools may assist us in organising inquiries, identifying relevant product information, preparing response drafts, maintaining communication history or supporting customer-service personnel.

Where a matter involves formal quotations, payment terms, contracts, delivery commitments, technical commitments or other matters requiring human confirmation, the matter may be reviewed and handled by an appropriate member of our team.

Marketing and Advertising

Where permitted by applicable law, we may use relevant information to:

• Send product or service-related marketing communications
• Perform website analytics
• Measure advertising performance
• Display more relevant advertising
• Analyse website usage and shopping behaviour

You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Even if you opt out of marketing messages, we may still send necessary communications concerning your orders, payments, deliveries, security or customer service.

Security and Fraud Prevention

We may use information to:

• Prevent payment fraud
• Prevent account or website abuse
• Protect transaction security
• Detect suspicious activity
• Investigate errors, disputes or abnormal transactions

Legal and Compliance Purposes

We may use or retain information where necessary to:

• Comply with applicable law
• Meet accounting or tax obligations
• Respond to lawful requests from government or judicial authorities
• Establish, exercise or defend legal claims
• Enforce our website terms and policies
• Resolve transaction or customer disputes

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4. How We Disclose Personal Information

We may disclose personal information to appropriate third-party service providers where reasonably necessary to operate the website and provide our services, including:

• Shopify
• Authorised payment service providers
• Logistics and delivery providers
• Website and cloud technology providers
• CRM service providers
• Email, messaging and customer-service providers
• Automation and AI-assisted service providers
• Analytics providers
• Advertising and marketing providers
• Professional advisers such as legal, accounting or information-security advisers
• Regulators or authorities where disclosure is legally required

These providers should process information only to the extent necessary to provide the relevant services, meet legal obligations or fulfil another lawful purpose.

We do not disclose personal information merely because a third party requests it.

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5. Relationship With Shopify

Our online store is hosted and supported by Shopify.

Shopify may process personal information relating to your access to and use of the store in order to provide, maintain and improve its platform and related services.

Information submitted through our online store may therefore be transmitted to Shopify and other service providers involved in operating the store.

For more information about how Shopify processes personal information and the rights available to you, please review Shopify’s applicable privacy policy and Privacy Portal.

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6. Cookies, Analytics and Advertising Technologies

Our website may use cookies and similar technologies to:

• Operate essential website functions
• Remember shopping-cart or website settings
• Provide necessary site functionality
• Analyse website traffic
• Measure website and advertising performance
• Improve user experience
• Provide relevant advertising where permitted by applicable law

Where consent is required by applicable law, we will provide appropriate cookie or privacy preference controls.

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7. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment services, logistics services or other external services.

These third-party services are operated independently and process information under their own privacy policies and terms.

We do not control the privacy or security practices of independent third-party services, so we recommend reviewing their policies before using them.

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8. Information Security

We use reasonable organisational, technical and administrative safeguards intended to protect personal information.

However, no online or electronic system can be guaranteed to be completely secure.

Please do not send the following through general customer-support messages, email or WhatsApp:

• CVV security codes
• Passwords
• One-time authentication codes
• Online-banking passwords
• Other unnecessary highly sensitive information

Where payment is required, please use an authorised payment method provided through our website or formally communicated by us.

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9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors such as:

• Completing orders and delivery
• Providing customer service
• Handling returns or refunds
• Maintaining necessary transaction records
• Preventing fraud
• Resolving disputes
• Meeting accounting, tax or other legal obligations

Different categories of information may be retained for different periods.

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10. Children’s Data

Our website and commercial transaction services are not specifically intended for children who cannot lawfully enter into the relevant transaction or provide the required consent in their jurisdiction.

We do not knowingly seek to collect personal information from children in a manner that violates applicable law.

A parent or legal guardian may contact us if they believe a child has improperly provided personal information to us.

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11. Your Rights

Depending on where you live and the applicable law, you may have rights relating to your personal information, including rights to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of your personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing relies on consent
• Opt out of certain marketing or targeted advertising activities

These rights may be subject to conditions, limitations or exceptions under applicable law.

We may need to reasonably verify your identity before acting on a request.

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12. UK and EEA Users

If you reside in the United Kingdom or European Economic Area, applicable data-protection laws may provide additional rights.

Where applicable, our processing of personal information may rely on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Your consent

Where processing is based on consent, you may withdraw that consent.

Withdrawal of consent does not affect processing lawfully carried out before the withdrawal.

You may also have the right to lodge a complaint with the competent data-protection authority in your country.

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13. International Data Transfers

Because we use Shopify, cloud services, payment providers, CRM systems, communication tools, analytics providers and other international service providers, your personal information may be stored or processed outside the country or region in which you reside.

Where applicable law requires safeguards for international transfers, we will use reasonable and appropriate transfer mechanisms.

For UK or EEA data, this may include standard contractual clauses or other legally recognised transfer mechanisms where required.

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14. Marketing Preferences

You may opt out of promotional emails using the unsubscribe option included in those communications.

Opting out of marketing communications does not prevent us from sending necessary service-related communications concerning:

• Orders
• Payments
• Delivery
• Returns or refunds
• Security
• Customer service

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15. Complaints

If you have questions or concerns about how we handle personal information, please contact us using the details below.

Depending on the laws applicable where you live, you may also have the right to lodge a complaint with your local data-protection or other competent authority.

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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, service providers, business operations or legal requirements.

The updated version will be published on this website and the “Last updated” date will be revised accordingly.

Where required by applicable law, we will provide appropriate notice of material changes.

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17. Contact

If you have questions about this Privacy Policy, our privacy practices or your applicable privacy rights, please contact us.

Xuri Energy is the brand used for this website and online store.